We’re committed to providing a high-quality, streamlined and collaborative experience for our customers — whether they use Configura or a partner.  

Throughout the year, the Customer Delivery team invested time and effort in reviewing our project methodology and improving routines for project management. This hard work paid off as we served 55 customers with 101,000 customer-facing hours delivered. In August, our team reached an all-time high delivering 9,100 billable hours. 

The team supported several customer migrations from Configura Software — an earlier version of our space planning and design software — to either CET Commercial Interiors or CET Material Handling. This included manufacturers like DeLaval, Hoyez, ISKU and Spacesaver.  

To close out the year, 70 percent of our Configura Software users were on target to join CET by 2025. Additionally, over 3,300 users were going through the transition from Configura Software to CET, with a goal migration end date of 2025.

Customer Delivery collaborated on several projects that pushed the innovation of Configura’s ecosystem. For example, U-Tron — a turn-key provider of fully automated and semi-automated parking solutions — joined the CET Material Handling community. Over in the kitchen and bath industry, Sweden-based Polyform joined CET Kitchen & Bath as part of our growth plan for Europe.