Meet Mika, Our Support Specialist in Tokyo!

Q: Can you tell us about your new role as a Support Specialist in Tokyo?

Mika:  I decided to take on the exciting challenge of becoming a Support Specialist in Japan because I recognized the pressing need for someone who can empathize with and truly understand the challenges Japanese users face when working with international software. In Japan, there is a strong demand for high-quality support that goes beyond simply addressing surface-level issues. Customers value solutions that stem from a deep understanding of their true needs, which often requires careful listening and thoughtful interaction.

As a Support Specialist, I’m committed to being the connection between our company and our customers, ensuring that our services meet the high standards expected in Japan. I believe this role is not just about solving problems but also about fostering meaningful relationships and delivering value that exceeds expectations.

Q: What's your background?

Mika:  Since joining Configura in November 2023 as a Sales Engineer, I have been involved in various activities, including introducing CET, conducting demos and POCs for prospects, providing basic instructions to trial users, and creating content for tradeshows. Through these activities, I have come to understand that users and potential customers often have concerns about whether they can fully utilize an overseas product and seek strong support to ensure they can use it effectively without any issues.

As a Support Specialist, I bridge the gap between our teams and customers to build trust and industry recognition. By mastering our services and engaging with customers, I ensure we meet Japan’s high standards with tailored solutions that foster strong relationships and deliver lasting value.

Q:  What is it like to work in an office that is establishing itself in a new market?

Mika: It’s an honor to be part of a team working to establish itself in a new and dynamic market, and I’m excited to contribute to its growth and success. Working in an office entering a new market comes with unique challenges and opportunities. Through my experiences so far, I’ve noticed that users and potential customers often have concerns about whether they can fully utilize an overseas product and seek reliable support to ensure seamless adoption.

Being part of this journey has allowed me to play an active role in addressing these concerns, whether by introducing CET, conducting demos and POCs, or providing tailored guidance for trial users. Each of these activities has deepened my understanding of the market’s specific needs and given me the chance to showcase how Configura’s solutions can bring value to the Japanese industry.

I’m inspired by the collaborative spirit within our team and the unwavering support we provide each other to overcome challenges. Together, we are not just introducing a product but building trust and long-term relationships, which is key to succeeding in a new market.